TERMS OF SERVICE

Effective Date: [3/27/2025]

Studio/Game Name: Peace When Gaming / Enchantaverse

Jurisdiction: Tennessee, United States

Eligibility

To access and use Enchantaverse and its related services, you must meet the minimum age requirements based on your country of residence. By accessing, downloading, installing, or playing the game, you confirm that you meet the applicable age requirements below:

United States (ESRB – M 17+): You must be 17 years or older.
Australia (ACB – Restricted): You must be 18 years or older.
Brazil (ClassInd – 16): You must be 16 years or older.
Europe (PEGI 12): You must be 12 years or older.
Russia (18+): You must be 18 years or older.
Germany (USK 16): You must be 16 years or older.
South Korea and Taiwan (RC – Restricted): Access is restricted. Players must comply with local laws and platform rules.
Other Regions (IARC 12+): You must be 12 years or older unless local laws require otherwise.

If you are under the minimum age requirement in your region, you may not use the game or its services. If you are under 18 years of age, parental or legal guardian consent is required to access certain features, including online play and in-game purchases, where allowed.

U.S. Residents (Including Tennessee):

You must be at least 17 years old to access mature content in accordance with ESRB regulations. Parents or guardians must provide consent for any user under 18 engaging in features that involve online interaction, purchases, or account creation. This aligns with Tennessee Code § 39-17-911 (concerning harmful content to minors) and COPPA (Children’s Online Privacy Protection Act).

We reserve the right to verify your age and may restrict or terminate access if age misrepresentation is discovered. By using Enchantaverse, you agree that all registration information you provide is accurate, truthful, and complete.

Account Registration

To access certain features of Enchantaverse—including online play, item shop purchases, pet trading, and multiplayer interactions—you may be required to create a user account.

By creating an account, you agree to the following:

2.1 Accurate Information

You must provide accurate, complete, and current information when registering. You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any authentication methods used.

2.2 Responsibility for Use

You are responsible for all activity that occurs under your account. If you become aware of unauthorized use of your account, you must notify us immediately.

Enchantaverse is not liable for any loss or damage arising from your failure to maintain account security.

2.3 Account Suspension or Termination

We reserve the right, at our sole discretion, to suspend, disable, or terminate your account without prior notice under the following conditions:

If you violate our Terms of Service, Privacy Policy, or Community Guidelines
If we suspect fraudulent, abusive, or illegal activity
If we receive a valid legal request from law enforcement
If your actions disrupt the experience for other users or harm the integrity of the game

Suspension or termination may result in the loss of in-game progress, virtual items, or other associated content. We are not obligated to refund any purchases made prior to account action unless required by law.

2.4 Legal Compliance

These actions are in accordance with applicable U.S. laws (including the Federal Trade Commission Act, Digital Millennium Copyright Act, and Children’s Online Privacy Protection Act), as well as Tennessee state laws on fraud, digital commerce, and user protection (e.g., Tennessee Consumer Protection Act).

We reserve the right to cooperate fully with law enforcement or legal authorities when necessary.

Game Purchases

Enchantaverse offers optional in-game purchases, including but not limited to: cosmetic skins, pets, materials, currency, or other virtual goods and downloadable content (DLC). All purchases are subject to the terms outlined below.

3.1 Payment Processing

All transactions are securely processed by trusted third-party payment providers (e.g., Stripe, PayPal, platform stores like Steam, Epic Games Store, PlayStation Store, Xbox Marketplace). By making a purchase, you agree to the respective platform’s payment terms and policies in addition to ours.

3.2 No Refund Policy

All in-game purchases are final and non-refundable, except where required by law. This includes purchases of:

Cosmetic items
In-game currency
Bundles, boosters, or other premium content
DLC or expansions

Refunds may be issued only if:

The purchase was unauthorized and reported promptly
Required by state or federal consumer protection laws
There is a technical failure caused directly by us that prevents access to purchased content

If you request a refund through your payment provider or platform, your access to the purchased content may be revoked.

3.3 Virtual Goods and Currency

In-game items and currency:

Have no real-world cash value
Cannot be transferred, traded, or sold outside of Enchantaverse
Are intended solely for use within the game

We do not offer exchanges for digital goods, and we reserve the right to modify, remove, or adjust virtual goods at any time for balance or operational reasons without compensation.

3.4 Taxes and Fees

You are responsible for any applicable sales taxes or digital goods taxes required by law. All taxes, if applicable, will be clearly indicated before finalizing a transaction. We comply with Tennessee’s digital sales tax laws as mandated by the Tennessee Department of Revenue.

3.5 Parental Consent for Minors

Users under 18 must have parent or guardian consent to make purchases. Parents and guardians are responsible for monitoring and approving in-game purchases made through their accounts or linked platforms.

3.6 Fraud and Chargebacks

We monitor for fraudulent activity. Accounts found to be engaging in unauthorized transactions or chargebacks may be suspended or permanently banned. Enchantaverse reserves the right to collect outstanding balances and seek recovery through lawful means if necessary.

Refund Policy

At Enchantaverse, all purchases of digital goods—including cosmetic items, in-game currency, and downloadable content—are considered final and non-refundable, in accordance with industry standards and applicable U.S. and Tennessee law.

4.1 General Policy

By purchasing digital goods in Enchantaverse, you acknowledge and agree that:

All sales are final.
No refunds will be issued for change of mind, user error, or dissatisfaction with gameplay or digital content.
This policy applies to all platforms where the game is available (Steam, Epic Games Store, PlayStation, Xbox, etc.), in addition to any direct transactions processed through third-party providers.

4.2 Exceptions (Required by Law)

Refunds may be granted in limited circumstances when required by law, including:

Unauthorized or fraudulent charges, reported within a reasonable time frame.
Technical issues directly caused by our system that prevent delivery or access to purchased content.
Automatic renewal of a subscription (if applicable) that was not clearly disclosed or not canceled before renewal.

If a refund is approved, it may be issued in the original form of payment, or via in-game credit at our discretion.

4.3 Platform-Specific Refunds

Purchases made through third-party platforms (e.g., Steam, Epic, PlayStation Store, Xbox Marketplace) are also subject to that platform’s refund policy. You must contact the platform directly for refund inquiries relating to their services.

We do not override or manage external refund requests, and we are not responsible for refund decisions made by those platforms.

4.4 Parental Responsibility

Enchantaverse is rated for mature audiences in some regions. Parents and guardians are solely responsible for monitoring and managing in-game purchases made by minors under their supervision.

We are not liable for unauthorized purchases made by minors where platform parental controls or payment safeguards were not properly used.

4.5 Chargebacks and Disputes

Submitting a chargeback or dispute without contacting our support team first may result in:

Account suspension or permanent ban
Loss of access to previously purchased digital content
Possible legal action to recover the cost of disputed purchases, if the chargeback is found to be false or fraudulent

We encourage users to resolve any concerns directly through our official support channels before initiating a dispute.

User Conduct

To maintain a safe, respectful, and lawful gaming environment, all players of Enchantaverse are expected to follow the rules outlined below. By accessing or playing Enchantaverse, you agree to the following:

5.1 General Code of Conduct

You agree not to engage in any activity that:

Violates any applicable laws of the United States or the State of Tennessee, including but not limited to harassment, stalking, hate speech, and the distribution of illegal or harmful content.
Disrupts the experience of other players or the operation of the game.
Infringes on intellectual property or privacy rights of others.
Circumvents or tampers with security features, moderation systems, or the intended functionality of the game.

5.2 Prohibited Behavior

The following actions are strictly prohibited and may result in suspension, banning, or legal action:

Harassment, abuse, or threats directed toward any user, developer, or staff member.
Hate speech or discriminatory language based on race, gender, sexuality, religion, nationality, or disability.
Cheating, exploiting bugs, or using unauthorized third-party software, including hacks, bots, or mods not approved by Enchantaverse.
Impersonating others, including staff, developers, or influencers.
Spamming or flooding chat or communication channels with repetitive or disruptive messages.
Sharing or soliciting personal information of others (doxxing).
Uploading or distributing obscene, pornographic, or sexually explicit content through user-generated content or interactions.
Attempting to defraud other players or the game’s systems.

5.3 Voice, Text, and Online Interactions

While Enchantaverse includes online multiplayer and communication features, the following guidelines must be followed:

Use voice and text features respectfully and responsibly.
Do not share content that is illegal, explicit, offensive, or harmful.
Do not engage in grooming, solicitation, or inappropriate conversations with minors.
Chat may be monitored or logged for safety, moderation, and legal compliance.

5.4 Enforcement and Action

We reserve the right to take action at our sole discretion for any violation of this section, including but not limited to:

Temporary or permanent account suspension or bans.
Revocation of in-game purchases or items obtained through violations.
Reporting unlawful conduct to appropriate authorities when necessary.

Players may report misconduct directly through our official reporting tools or via our support email: peacewhengaming@gmail.com.

User-Generated Content (UGC)

Enchantaverse may allow players to create, share, or upload their own content, including but not limited to: character skins, in-game builds, artwork, screenshots, gameplay videos, written posts, usernames, voice communications, and chat messages.

By creating or sharing any form of user-generated content (“UGC”), you agree to the following terms:

6.1 Ownership and Responsibility

You retain ownership of your UGC, but you grant Enchantaverse and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, reproduce, display, distribute, and promote your UGC in connection with the game, website, marketing, and related services.
You are solely responsible for your UGC, and you affirm that:
You own or have all necessary rights to submit it.
Your content does not infringe on any copyright, trademark, trade secret, privacy, publicity, or other legal rights of any person or entity.
Your content complies with all applicable local, state (including Tennessee), and federal laws.

6.2 Prohibited UGC

You may not post, upload, or share any content that:

Is illegal, threatening, abusive, harassing, defamatory, libelous, or invasive of another’s privacy.
Contains nudity or sexual content, unless specifically allowed within in-game systems and marked accordingly by the game.
Includes hate speech or discriminatory material based on race, gender, religion, nationality, sexual orientation, disability, or age.
Promotes violence, criminal activity, self-harm, or suicide.
Contains malicious software, viruses, or phishing attempts.
Misleads, impersonates, or falsely claims association with another user, company, or entity.
Violates any applicable law or regulation, including content illegal in the United States or State of Tennessee.

6.3 Moderation and Enforcement

We reserve the right—but are not obligated—to monitor, review, edit, or remove any UGC at our sole discretion, for any reason, with or without notice.
UGC found to be in violation of our policies or applicable law may result in account suspension, content removal, or permanent bans.
If you believe your content was wrongly removed or another user’s content violates these terms, you may contact us at: peacewhengaming@gmail.com.

6.4 Reporting Content

Players may report UGC they believe violates these Terms via in-game tools or through our official support email.
All reports are reviewed by a moderation team and may result in moderation action.

Intellectual Property

All content and materials related to Enchantaverse are the exclusive property of Peace When Gaming and its licensors, and are protected by United States intellectual property laws, Tennessee state law, and applicable international laws and treaties.

7.1 Ownership of Game Content

Unless otherwise stated, all rights, title, and interest in and to the game, including but not limited to:

Artwork, models, and character designs
Game mechanics, storylines, and lore
Code, user interface elements, animations, and environments
Music, sound effects, voice acting, and all audio content
Logos, branding, and promotional materials

…are the exclusive property of Peace When Gaming (Jay Anderson, owner and creator), and are protected by copyright, trademark, and other intellectual property laws.

You may not use our intellectual property without express written permission, except where expressly permitted by these Terms.

7.2 Limited License to Use

We grant players a personal, non-transferable, non-exclusive, revocable license to access and use Enchantaverse for personal entertainment and non-commercial purposes only.

You may not:

Copy, distribute, modify, or create derivative works of the game or its assets.
Use any part of the game or its brand for commercial gain without a signed agreement or license.
Extract game data or use reverse engineering to access proprietary systems or code.

7.3 Trademarks

Enchantaverse, the Peace When Gaming logo, and other names, logos, and slogans are trademarks of Peace When Gaming and may not be used without permission.

7.4 Fan Creations and Community Content

We love the community and welcome fan art, videos, streams, mods, and similar non-commercial creations, provided they:

Clearly credit Enchantaverse or Peace When Gaming.
Do not infringe on copyrighted music or third-party assets.
Do not mislead others into believing your work is official or endorsed by us.
Are not used for commercial purposes (unless approved in writing).

We reserve the right to request the removal or modification of any fan content that violates these conditions.

7.5 Third-Party Content

Some content in the game may be licensed from third parties. Those assets are the property of their respective owners and are used with permission. You may not use or redistribute third-party content outside of the game without obtaining permission from the original rights holders.

Disclaimers

The Enchantaverse game and all related services are provided “as is” and “as available”, without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law, including the laws of the United States and the State of Tennessee.

8.1 No Warranty

Peace When Gaming makes no guarantees regarding:

Continuous or uninterrupted access to the game or its services
Freedom from bugs, viruses, or other technical issues
Accuracy, completeness, or reliability of game content
Fitness of the game for any particular purpose
Performance on any device or platform

We do not warrant that the game will function without delays, errors, or defects. You use the game at your own risk.

8.2 Limitation of Liability

To the maximum extent permitted by law:

Peace When Gaming, its team, partners, affiliates, and licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to:
Loss of data
In-game progress or virtual items
Account access
Service interruptions
System crashes
Loss of revenue or profits

This limitation applies regardless of whether we were advised of the possibility of such damages.

8.3 Jurisdiction-Specific Disclaimers

Some jurisdictions, including Tennessee, may not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such cases, these limitations shall apply only to the extent permitted under local law.

8.4 User Responsibility

By accessing or using Enchantaverse, you agree:

That you understand and accept the risks associated with online services.
That you are solely responsible for your actions in-game and your hardware/software compatibility.
That your sole remedy for dissatisfaction with the game is to stop using it.

Limitation of Liability

To the maximum extent permitted by applicable law, including the laws of the United States and the State of Tennessee, Peace When Gaming and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your use of or inability to use Enchantaverse;
Any unauthorized access to or use of our servers and/or any personal information stored therein;
Any interruption or cessation of transmission to or from our services;
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party;
Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through Enchantaverse.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the fullest extent permitted by law.

Legal Compliance:

Limitation of liability clauses are generally enforceable under Tennessee law, provided they do not violate public policy or involve gross negligence or intentional misconduct. Tennessee courts have upheld such clauses unless deemed unconscionable or against statutory provisions.

User Acknowledgment:

By using Enchantaverse, you acknowledge that you have read, understood, and agree to these limitations of liability. If you do not agree, your sole remedy is to discontinue use of the game.

Governing Law

These Terms of Service, your use of Enchantaverse, and any disputes arising from or related to the game or its services shall be governed by and construed in accordance with the laws of the United States and the laws of the State of Tennessee, without regard to conflict of law principles.

You agree that:

The exclusive jurisdiction and venue for any legal action or proceeding arising under or related to these Terms shall be in the state or federal courts located in Hawkins County, Tennessee, unless both parties agree otherwise in writing.
You consent to the personal jurisdiction of these courts and waive any objections to venue or forum based on inconvenience or conflict with other jurisdictions.

This section does not limit any consumer protection rights that you may be entitled to under the laws of your state or country of residence.

Changes to Terms

We reserve the right to modify, update, or revise these Terms of Service at any time, for any reason, including but not limited to changes in our game features, business practices, legal obligations, or applicable laws.

11.1 Notification of Changes

When material changes are made to these Terms:

We will notify users by posting the updated Terms on our website and/or within the game.
We may also provide notice via email, launcher updates, or in-game pop-ups where feasible.
The “Effective Date” at the top of this document will reflect the date of the latest revision.

11.2 Continued Use Constitutes Acceptance

By continuing to access or use Enchantaverse after the updated Terms have been posted, you agree to be bound by the new Terms. If you do not agree to the updated Terms, your sole remedy is to discontinue use of the game and related services.

11.3 Compliance with Applicable Law

All changes to these Terms will be made in accordance with:

U.S. federal regulations governing consumer rights, contracts, and digital services, and
The Tennessee Consumer Protection Act and other relevant Tennessee statutes regarding fair notice and enforceability of terms.

We recommend that you review these Terms periodically to stay informed of your rights and responsibilities.

Contact Information

If you have questions, concerns, or need support regarding Enchantaverse, you may contact us at:

General Support:

Email: peacewhengaming@gmail.com

For legal inquiries or DMCA notices, please include the following in your email:

Your full legal name
A detailed description of your concern or claim
Any relevant links, images, or supporting documentation
A clear reference to the content or issue in question

Official Contact:

Legal Name: Jordan Anderson

Business Entity: Peace When Gaming

Jurisdiction: Hawkins County, Tennessee, United States